Frequently Asked Questions
Discover everything you need to know about your Maison Georges Hobeika experience, from artisanal craftsmanship to global delivery.
How can I place a custom Haute Couture order?
For Haute Couture inquiries and private appointments, please contact our concierge via the 'Request an Appointment' form. Our team will guide you through the bespoke process, including measurements, fabric selection, and fittings at our Paris or Beirut ateliers.
What is the expected delivery time for Ready-to-Wear collections?
Ready-to-Wear items typically ship within 3-5 business days. International delivery takes approximately 5-10 business days depending on your location and customs processing. You will receive a tracking number once your order has been dispatched.
Do you offer international shipping and are duties included?
Yes, we offer worldwide shipping. For most regions, duties and taxes are calculated at checkout to ensure a seamless delivery experience. Please refer to our Shipping Policy for a full list of supported countries and tax regulations.
What is your return policy for online purchases?
We accept returns on Ready-to-Wear items within 14 days of delivery, provided the garments are unworn, in original condition, and with all security tags attached. Please note that custom-made Haute Couture and personalized pieces are final sale and cannot be returned.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide with specific measurements. As our silhouettes are tailored to high-fashion standards, we recommend comparing your measurements to our guide. If you are between sizes, our stylists are available via Live Chat for personalized advice.
Which payment methods do you accept?
Maison Georges Hobeika accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value transactions. All payments are processed through a secure, encrypted gateway to ensure your data remains protected.